Refund policy
Contact Before Returning:
Please email us at huffycru@gmail.com before sending anything back.
Refunds & Exchanges:
Due to products being made to order, we do not offer refunds or exchanges for wrong sizes, change of mind, or mistaken orders. We strongly encourage you to choose carefully and refer to the size guide available on our website before making your purchase.
Please ensure that you double-check your size and order details before confirming your purchase, as we do not offer exchanges for incorrect sizes.
Damaged, Defective, or Misprinted Items:
We take great care in ensuring the quality of our products. However, if your item arrives damaged, defective, or misprinted, please contact us within 30 days of receiving your order. To be eligible for a return, your item must meet the following criteria:
- Unworn or unused with tags attached.
- In its original packaging.
- Not washed or worn.
- You must provide a receipt or proof of purchase.
If your return request is accepted, we will send you a return shipping label along with detailed instructions for returning the product. Please note, we reserve the right to reject any return that does not meet these conditions.
We will notify you once we’ve received and inspected your return. If approved, we will issue a refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Important: We will not accept returns for any items that are:
- Outside the 30-day return window.
- Returned without prior approval via email.
If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at huffycru@gmail.com.
Lost in Transit:
For packages that are lost in transit, please submit a claim within 30 days of the estimated delivery date. Once the claim is processed, we will cover the cost of reprinting and shipping a replacement order. The customer is responsible for confirming the delivery address and contacting the shipping carrier to locate the lost package.
Note: If the tracking information shows that the order was delivered but you have not received it, we will not be responsible for reshipping the item. You will be responsible for any additional shipping expenses.
Incorrect Address:
If an incorrect or insufficient address is provided at checkout, the shipment will be returned to us by the carrier. The customer will be responsible for reshipping costs once an updated address has been confirmed.